Paying with a wallet is the same transaction as simply a transfer from wallet to wallet. More detailed information on the link.

At this time, card payments are not available. We are working on renewing the option to use card payment. We will notify you as soon as it is available.

A promo code may not be applied for several reasons.

Not all promo codes can be used indefinitely. If you see that a promo code is not valid, it means that it has already expired.

We have various promo codes that provide a discount. You can see them by watching our webinars on youtube, taking mini training from Aires, and following our news on the platform and social media.

Yes, the promo code applies to the number of months/years you select in the basket.

Your tariff has not been activated after payment (it does not show ‘Active’ in the Active Subscriptions tab) if your invoice is not paid in full. To check, go to your personal cabinet, to "Subscriptions - Payment History" tab and look at the status of your invoice.

A valid unpaid invoice is displayed when there is an underpayment, which means that one of the commissions has not been taken into account. You can make an additional payment by clicking on the check and going to the invoice. Commission is not deducted.

If the status of the invoice is ‘Paid’ but the tariff is still not active, please contact our support chat, describe your problem and send the invoice for verification.

Usually the tariff is activated within 10-15 minutes. If more time has passed and the tariff is not activated, please write to the support chat, describe the problem and send a link to the invoice to resolve the issue.

In order to upgrade your tariff you just need to go to your personal cabinet, go to the Subscriptions tab and click on the ‘Upgrade’ button. Thus, you will only have to pay the difference between the active tariff and the desired tariff.

Both monthly and annual subscriptions can be upgraded.

All tools work according to the tariffs. Make sure that you have selected timeframes, charts, grids and other settings according to your tariff. In case you have selected everything according to the tariff - make a screenshot and send it to the support chat with the indication of your tariff.

Since you paid for the previous tariff earlier, it will be valid until it expires, after which the new tariff will be activated.

If you have a desire, we can switch tariffs. To do this, you just need to write to the support chat.

Yes, you can. To do this you just need to change the number of months in the basket before you make the payment.

Please send the payment invoice to the support chat for verification.

If you have already paid for your tariff, you can ignore it. We will soon remove the sign so that you are not confused.

If you had access to the tools as part of a homework assignment or trial period, you may have used up all your requests or your trial period has expired if you activated it earlier (you can check this information in your account).

The trial period is not automatically enabled. If you have completed all the homework on the tools, you can now enable the trial period (trial) in the ‘Account’ section, under the ‘Subscriptions’ tab.

Only you can activate the trial period. You can do it in your personal cabinet in the ‘Subscriptions’ tab or on the ‘Tariffs’ page by selecting ‘try for free’.

The trial period is available only once.

In the trial period you get full access to the platform according to the Billionaire tariff (maximum available) for 7 days. There is a delay of 10 bars in the trial.

This means that the last 10 bars are not visible on your chosen timeframe.

For example:

The delay is also present in the Market Delta, FTT and Speed Print tools

Data will be provided in real time (i.e. without any delay) after the purchase of the tariff.

When you signed up for the trial period, you were shown a window informing you that you have access to the Billionaire tariff for a period of 7 days. You can see the functionality available in your tariff on the tariff page.

We are currently working on updating the middle level of training and soon it will be available in Ukrainian and English languages. At the moment you just need to change the platform language and the middle level will be available for passing.

We are still working on the implementation of the next level. As soon as there is release information - we will be sure to notify all resources.

We are still working on updating the intermediate level lessons. There is not yet an exact deadline for when it will be ready.

Yes indeed, the tool has been significantly updated and is already different from what is presented in the training. We are still working on updating the lessons. You can find out more about the tool in the Help, which can be found both on the table

and in the heatmap settings

There are also articles where you can learn the principles of using the tool.

In order to use the ruler - press Shift and click with the mouse on the chart in the desired place.

Lesson progress does not disappear in this situation. Please refresh the page, the progressed lessons should be displayed.

After passing the test, the system makes inactive the lessons on which topics you had errors in the test, so that you could focus on them.

For your convenience, we have created a Dashboard, which contains all the necessary charts for convenient and quick evaluation of market data. You can find the charts of the Market Stat tool in the Dashboard:

Because the price of a coin is formed on the spot. There is no proven, objective reason to look among the noise of futures transactions for reasons to move the spot market. The futures market does not move the price of spot assets. It always follows the price of spot assets.

If you see such information, it means that the selected chart or timeframe is not available in your tariff. Regardless of the tariff, all timeframes in Dashboard are available only for the price chart. All other charts are according to your subscription. Make sure that you have selected charts and timeframes according to your tariff plan.

If both timeframes and charts are available in your tariff, but the data is not displayed, please write to the support chat with your tariff and a screenshot confirming the situation.

Before contacting support, please read our Help Centre and FAQ, where you can find answers to all your questions, divided into different categories:

You can also use the keyword search and you will see all the information that has descriptions using this term, tool, etc.

If the above options did not help, in this case, write in detail the sequence of actions you take when a certain problem appears, also attach screenshots that show the problem, and if a screenshot may not be enough, make a screen recording. This way, when we see your actions, we will be able to reproduce the error and, accordingly, solve the problem.

Constantly appearing pop-up window with training from AiresWhen a pop-up window with a short interactive appears, you just need to go through it once, which we recommend doing. It will take a minimum of time, but will significantly increase your understanding of market mechanics!

If you want to watch the mini-learning again later, just click on the Aires icon in RTT.